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07 November 2019

3 Tactical Tips For Turning Followers Into Customers This Holiday Season

3Frameworks
5Insights

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Frameworks in this episode

Insights & moments

The myth-busts, hot takes, explainers, and tools worth keeping.

Myth Buster· 1

Myth Buster08:40

Your Favorite Platform May Be the Wrong Place to Market

Jasmine rejects the idea that every business must use Instagram. Platform selection should follow the dream customer's behavior, even if that means concentrating entirely on Facebook or adapting the same story format elsewhere.

  • Customer preference outranks creator preference.
  • A business does not need to diversify onto platforms its customers ignore.
  • Story-based tactics can transfer across Instagram, Facebook, LinkedIn, and future platforms.

“I only care what my dream customer prefers.”

Jasmine Star · 08:48

“There's no need for you to diversify where your customer isn't isn't at.”

Jasmine Star · 09:12
#platform strategy#customer research#social media

Hot Take· 1

Hot Take14:46

Seven Poll Responses Are Seven Leads, Not a Failed Post

Jasmine argues that small engagement numbers should be interpreted as real human opportunities rather than evidence of failure. A handful of interested people can be more commercially useful than a large passive audience, especially when a new business has enough time to serve each person personally.

  • Low response counts can still represent meaningful demand.
  • New businesses can trade available time for deeper customer relationships.
  • Social metrics become misleading when they are tied to personal self-worth.
  • Depth can outperform scale in early-stage social selling.

“That 700 leads are you crazy print?”

Jasmine Star · 15:08

“And to me what, what wins on social today is going deep”

Bob Heilig · 17:02
#vanity metrics#small audiences#lead generation

Explainer· 1

Explainer10:18

Why End-to-End Story Viewers May Be Your Hottest Leads

People who repeatedly watch every story reveal unusually strong attention and curiosity. Because platforms expose viewer identities, businesses can observe recurring names near the end of a story sequence and treat that behavior as a qualitative lead signal.

  • Stories were described as a fast-growing part of Instagram.
  • Completion across the beginning, middle, and end signals sustained interest.
  • Recurring end-of-sequence viewers may be stronger prospects than casual viewers.
  • Story viewers are identifiable rather than anonymous aggregate impressions.

“If you are noticing that you have the group of people, a small group of people who are watching all of your stories, they are…”

Jasmine Star · 10:51

“Those are like the hottest of hot prospects because they care enough about what you have to say that they're actually showing up every day.”

Bob Heilig · 11:43
#instagram stories#lead signals#audience intent

Takeaway· 2

Takeaway18:56

Organic Engagement Can Make Retargeting Ads More Efficient

A warm audience does more than improve interpersonal trust. Previous organic engagement gives advertising platforms a defined group that can be retargeted, which Jasmine describes as producing cheaper and more effective ads.

  • Comments and conversations indicate a warm audience.
  • Previous engagers can form a retargeting audience.
  • Warm retargeting can be cheaper than reaching cold users.
  • Organic activity and paid advertising can reinforce one another.

“If people have previously engaged with your content in organic form and you pay to create an ad, you can retarget those people who've engaged…”

Jasmine Star · 19:19
#retargeting#paid social#organic engagement
Takeaway19:33

Trusted Followers Can Create a Promotional Snowball

Followers who know and trust a business are more inclined to share its holiday promotions as they would support a friend. Those voluntary shares can extend a campaign beyond the business's immediate audience and compound its reach.

  • Trust increases willingness to support a business publicly.
  • Promotional sharing can extend reach without direct ad spend.
  • Relationships make followers behave more like advocates.
  • A single share can trigger compounding distribution.

“Followers are more likely to share your holiday promotions with others because they know, like, and trust you and they want to support your endeavors…”

Jasmine Star · 19:33

“And when followers share your promotional endeavors, Mike, gosh, that snowball effect is in credible.”

Jasmine Star · 19:45
#word of mouth#trust#social sharing