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Michelle Cordeiro Grant06 August 2024

Creating Brand Loyalty, Social Media Virality, and User-Generated Content with Michelle Cordeiro Grant

4Frameworks
8Insights

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Frameworks in this episode

Insights & moments

The myth-busts, hot takes, explainers, and tools worth keeping.

Myth Buster· 2

Myth Buster18:25

A Female-Led Brand Does Not Have to Exclude Men

Gorgie initially started as an energy drink for women, but Michelle reconsidered why the customer base had to be restricted. She retained female leadership while opening the brand's imagery and community to all genders, without redesigning the marketing to cater specifically to men.

  • Female leadership and gender-exclusive targeting are different choices
  • Household consumption can extend beyond the initial buyer
  • Inclusive representation does not require abandoning brand identity
  • Men can be welcomed without making them the marketing center

“This can still be female lead, but for.”

Michelle Cordeiro Grant · 18:47

“However, men should be welcomed into the conversation. We shouldn't have to cater the marketing towards them.”

Michelle Cordeiro Grant · 19:15
#inclusion#female founders#brand strategy#audience
Myth Buster52:24

Replace Work-Life Balance with Daily Priority Commitments

Michelle rejects balance as a stable state and instead recommits every day to an explicit order: children and husband, then business. She also integrates her children into appropriate parts of entrepreneurial life so they can understand her work rather than experiencing it only as an absence.

  • Balance may be less useful than explicit daily priorities
  • Priorities must be restated because work remains compelling
  • Children can be invited into age-appropriate business experiences
  • Visible female ambition can reshape children's expectations

“I think it's the concept of every day committing to your priorities.”

Michelle Cordeiro Grant · 52:24

“But I have to say that to myself every day because I love building brands and businesses.”

Michelle Cordeiro Grant · 52:24
#work-life balance#family#priorities#women in business

Hot Take· 1

Hot Take49:37

Turning Product Packaging into a Social Platform

Gorgie prints creators and contributors on rotating can designs, turning physical packaging into recognition content. Featured people then share the cans because appearing on the product gives them a personal story and status moment, extending social participation into the retail object itself.

  • Packaging can recognize community contributors
  • Physical products can reproduce social-media mechanics
  • Featured creators have a natural reason to share
  • Rotating designs create recurring content moments

“And now we love to say that the can is the new Instagram.”

Michelle Cordeiro Grant · 49:46

“They verified the ingredients. Let's verify them on the can.”

Michelle Cordeiro Grant · 50:45
#packaging#creators#community#ugc

Explainer· 1

Explainer02:24

Why Powerful Brands Sell a Feeling, Not Just a Product

Michelle traces her understanding of brand to growing up as the only Indian family in her rural Pennsylvania community, where clothing brands helped her feel socially connected. Her later work showed her that customers bond with the emotional identity surrounding a product rather than the name alone.

  • Brand can act as a tool for belonging
  • Category leaders attach an emotional world to ordinary products
  • Uncelebrated everyday categories can be repositioned through feeling
  • Brand loyalty emerges from emotional association

“I could see it wasn't about the brand, it was the feeling associated with the brand.”

Michelle Cordeiro Grant · 02:30

“Where else is there categories that we endure every single day but maybe aren't celebrated the way that they should be.”

Michelle Cordeiro Grant · 02:30
#branding#identity#belonging#positioning

Story· 1

Story08:35

The Hidden Grief That Followed Michelle's Successful Exit

Lively's acquisition looked serendipitous from the outside, but Michelle describes letting go of the company as heartbreaking. Advising, investing, consulting, and board work could not recreate the fulfillment she received from transforming an idea into a visible brand.

  • A successful exit can still produce grief
  • Founders may experience a company as something they birthed
  • Status and advisory roles may not replace the act of building
  • Self-awareness led Michelle to start another company quickly

“It's it's a heartbreaking experience because something that you birthed, you created from within, you know, almost like a child, obviously quite different.”

Michelle Cordeiro Grant · 08:51

“None of that gave me the high of building and seeing an idea that felt impossible in my mind.”

Michelle Cordeiro Grant · 09:17
#acquisition#founder psychology#entrepreneurship#career

Takeaway· 3

Takeaway10:27

The Missing Social Post That Revealed a Market Gap

Michelle noticed that people carried energy drinks everywhere but did not feature the cans in posts alongside their lip gloss, meals, cars, or shoes. That absence suggested consumption without emotional brand connection and exposed an opportunity for a more visually and culturally resonant product.

  • Observe what customers use but choose not to share
  • A missing post can signal weak emotional attachment
  • Category consumption does not guarantee brand loyalty
  • Social behavior can expose positioning opportunities

“I'm like, wow, these people all are holding a can, but the canned isn't. Connect with them.”

Michelle Cordeiro Grant · 10:27
#market gaps#social media#consumer behavior#energy drinks
Takeaway37:34

Why Gorgie Leads with Energy Instead of Its Health Ingredients

Michelle positions Gorgie first as an energy drink because it must satisfy the category's core job before discussing enhanced ingredients. The marketing sequence emphasizes a better taste, appearance, and feeling, then supplies green tea, L-theanine, biotin, and B vitamins as the supporting reason.

  • Fulfill the category's primary promise first
  • Do not obscure what the product fundamentally is
  • Lead with the emotional and sensory benefit
  • Use ingredients to substantiate the promise afterward

“Number one we're an energy drink. We're not sparkling water with caffeine. We're not anything other than an energy drink.”

Michelle Cordeiro Grant · 37:57

“And so we, we really want to get that energy emotion. And then the why is the benefits.”

Michelle Cordeiro Grant · 38:29
#positioning#product marketing#wellness#messaging
Takeaway43:52

Why Michelle Waits for a Better Yes

Michelle argues that an exciting opportunity can still arrive before the brand knows how to use it effectively. Gorgie explored its fit with tennis at Wimbledon but resisted a deeper commitment until the brand had clearer positioning, just as Lively waited before entering major retailers.

  • Prestigious opportunities can arrive too early
  • Brand fit matters more than immediate access
  • Small experiments can precede larger commitments
  • Waiting can improve the eventual partnership

“Is it today. No. Because it's going to be better later.”

Michelle Cordeiro Grant · 44:18

“We we politely waited for a couple of years until we were ready and it was a better yes.”

Michelle Cordeiro Grant · 44:28
#decision-making#partnerships#timing#brand fit