TThe Jasmine Star Show
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12 May 2020

How to Pivot + Diversify Your Business

4Frameworks
10Insights

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Frameworks in this episode

Insights & moments

The myth-busts, hot takes, explainers, and tools worth keeping.

Hot Take· 1

Hot Take20:25

Instagram Creates Attention; a Brand Creates Profitability

After customers learned Instagram basics, they asked how to convert activity into customers. Jasmine argues that platform visibility alone produces vanity metrics, while a recognizable brand gives that attention commercial meaning.

  • Platform proficiency does not automatically produce customers.
  • Popularity metrics and business profitability are different outcomes.
  • A brand connects social activity to customer trust and buying behavior.
  • Audience questions led Jasmine from an Instagram course to broader brand education.

“Instagram's for popularity.”

Jasmine Star · 20:35

“A brand is for profit and profitability and be like, well how do we do that?”

Jasmine Star · 20:36
#branding#instagram#profitability#social media

Explainer· 1

Explainer45:10

Follower Trust Builds Through a Sequence of Small Interactions

Jasmine compares audience engagement to dating: viewing, reacting, voting, messaging, and commenting are progressively stronger signs of trust. Public engagement often appears only after many smaller private interactions, making relationship-building a long game rather than an immediate conversion event.

  • Story interactions often feel safer because they are one-to-one.
  • Small responses can precede public comments.
  • Creators should notice and respond to escalating engagement.
  • Trust matters more than being personally liked.
  • Consistent reciprocal interaction supports later customer action.

“It literally is like dating with every single one of my followers.”

Jasmine Star · 45:36

“I don't need you to like me.”

Jasmine Star · 46:03
#trust#engagement#relationships#instagram stories

Story· 2

Story07:19

A Family Crisis Turned a Law Student Toward Photography

Jasmine recounts leaving UCLA Law School after her mother's brain cancer relapse and recognizing how little control she had over a carefully planned life. After her husband asked what would make her happy, she chose photography despite having no camera, training, funding, or entrepreneurial examples in her family.

  • Her mother's illness exposed the fragility of long-term plans.
  • She left law school despite holding a full scholarship.
  • Her husband gave her a digital camera on January 1, 2006.
  • She learned photography and business through Google.
  • She became an internationally recognized wedding photographer within several years.

“And he said, if you can do one thing for the rest of your life and be happy, what would it be?”

Jasmine Star · 09:58

“I said, I want to be a photographer.”

Jasmine Star · 10:04
#career change#photography#resilience#origin story
Story26:49

Why Social Curator Replaced Static Courses with Ongoing Support

Customer feedback revealed three persistent problems: people lacked captions, suitable photos, and current marketing guidance. Jasmine and her team combined those needs into a recurring membership that supplied ready-to-use assets and support, then continued adding options in response to cancellation feedback.

  • Customers wanted execution help rather than more unfinished courses.
  • Three pressure points were captions, photography, and current guidance.
  • The initial offer combined stock photos, templates, a marketing plan, coaching, and accountability.
  • The first-week launch attracted 2,444 members.
  • Cancellation reasons generated new features such as photo ideas and iPhone tutorials.

“They weren't looking for another thing to do.”

Jasmine Star · 27:58

“They were looking for a solution.”

Jasmine Star · 28:00
#membership#product evolution#customer feedback#social curator

Q&A· 3

Q&A40:28

A Successful Pivot May Require Losing the Old Audience

Asked how to move from serving freelancers toward teaching email, Jasmine says changing direction also changes the original audience agreement. She advises introducing the new direction gradually, accepting that some people will leave, and openly releasing followers who no longer want to engage.

  • A pivot changes what existing followers originally signed up to receive.
  • New themes can be layered into existing content gradually.
  • Audience loss is not necessarily evidence that the pivot is wrong.
  • Disengaged followers can reduce meaningful reach.
  • The transition should be communicated openly and respectfully.

“I understand that I changed the terms of the agreement.”

Jasmine Star · 41:02

“You as you transition from freelancers into email are going to lose people and you bless and release and say thank you for having me…”

Jasmine Star · 42:39
#audience transition#followers#email marketing#business pivot
Q&A43:00

Study Emerging Platforms Even Before You Commit to Them

Responding to a question about TikTok, Jasmine predicts that short-form editing conventions will influence advertising and other platforms regardless of which company dominates. She recommends learning emerging formats and maintaining multiple channels because organic reach and platform conditions continually change.

  • Facebook and Instagram organic reach were already declining.
  • TikTok-style editing was spreading into commercials and movie previews.
  • Learning a platform can be valuable even without building a major presence there.
  • Cross-platform diversification reduces dependence on one algorithm.
  • Stories offered stronger opportunities for direct interaction at the time.

“It would behoove us to know where things are going.”

Jasmine Star · 44:21

“I'm always about diversifying.”

Jasmine Star · 44:34
#tiktok#platform risk#short-form video#organic reach
Q&A51:36

Creating Space for a Pivot Requires a Real Trade-Off

When asked how to make room for a new business direction, Jasmine rejects both endless hustle and passive wishful thinking. The practical options are to cut time from existing activities or accept lower short-term profitability by hiring help to maintain the old business while building the new one.

  • New work requires subtracting an existing use of time or attention.
  • Personal leisure and social activities may be temporary trade-offs.
  • Delegation can create capacity when the business can afford it.
  • Short-term margins may decline while a new direction is developed.
  • Daily actions must reflect the scale of the stated aspiration.

“You cut something away and that really sucks.”

Jasmine Star · 52:54

“When your aspirations are this, your actions must map your aspirations.”

Jasmine Star · 53:49
#time management#delegation#trade-offs#capacity

Takeaway· 3

Takeaway10:59

Resourcefulness Can Outweigh Credentials and Capital

Jasmine attributes her early progress to using free tools and publishing what she knew before she felt qualified. Her blog created attention, authority, media opportunities, and a path beyond photography without requiring formal business education or major funding.

  • She began unqualified, unfunded, and uneducated in business.
  • A free blog became her initial growth channel.
  • She wrote about what she was learning rather than claiming complete expertise.
  • Consistent public opinions opened media and business opportunities.
  • Resourcefulness became more important than attachment to a specific platform.

“But I did it anyway.”

Jasmine Star · 11:39

“I'm the girl who will use anything that's free to get me to where I want to go.”

Jasmine Star · 11:51
#resourcefulness#blogging#entrepreneurship#authority
Takeaway22:03

Success Is Not Enough If the Work No Longer Fits

Jasmine explains that profitable course launches eventually felt restrictive and disconnected from how she wanted to work. Drawing on her mother's illness, she argues that people need meaningful activity on their own terms even when it is not immediately monetized.

  • Commercial success can coexist with dissatisfaction.
  • Repeated work reveals whether an opportunity genuinely fits.
  • Meaningful activity need not begin as a monetized business.
  • A sustainable direction should support both customers and the creator's desired life.

“We owe it to ourselves to do stuff that lights us up, whether or not it's monetized, because you can go to your cubicle full…”

Jasmine Star · 22:59

“It's the stuff that gives you life that you can then share to others as long as it's on your own terms.”

Jasmine Star · 23:11
#meaningful work#career fulfillment#business model#purpose
Takeaway54:30

People Fear the Loss Attached to Change, Not Change Itself

Jasmine closes by addressing the fear created when someone else already occupies the desired space or when a pivot threatens familiar relationships and routines. She reframes sacrifice as an investment in future possibilities and urges listeners to believe there is room to contribute differently or better.

  • Existing competitors do not eliminate space for a distinct contribution.
  • Ambitious future claims can feel foolish before evidence exists.
  • Change often threatens identity, security, relationships, or familiar routines.
  • Sacrifice can be interpreted as creating options for future generations.
  • Courage involves acting despite anticipated loss.

“I want you to look at something that somebody else's doing and believe they're a space for you to do it too differently and quite…”

Jasmine Star · 55:12

“We're afraid of the loss that's associated with change.”

Jasmine Star · 56:02
#change#courage#fear#competition#sacrifice