TThe Jasmine Star Show
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07 May 2020

MUST DO Social Media Strategies for Service-Based Businesses

3Frameworks
8Insights

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Frameworks in this episode

Insights & moments

The myth-busts, hot takes, explainers, and tools worth keeping.

Myth Buster· 1

Myth Buster10:54

The Perfect Instagram Grid Is No Longer the Priority

Star revises her earlier belief that Instagram should resemble a carefully curated magazine or museum. She now favors real personal content and engagement, using simple editing only to make imperfect phone photos more presentable.

  • A strategy that worked in 2016 need not work now.
  • Real content can outperform rigid visual perfection.
  • The free Lightroom app can quickly correct poor studio lighting.
  • Engagement deserves priority over feed aesthetics.

“There was a time and I reserve the right, I still stand by that in 2016 you would hear me say Instagram is like a…”

Jasmine Star · 11:25

“prioritize engagement. That's what the algorithm wants.”

Jasmine Star · 12:30
#instagram#visual-branding#engagement#lightroom

Hot Take· 2

Hot Take07:02

Your Existing Clients Are Hotter Than a Pretend Audience

Star prioritizes relationships with existing buyers over chasing a large but commercially weak following. Well-served local clients can become evangelists who refer prequalified customers, making depth more valuable than popularity.

  • Past buyers are the hottest available audience.
  • Strong client care drives local referrals.
  • A small base of devoted clients can sustain a six-figure service business.
  • Follower growth should not automatically outrank profitability.

“We spent so much time trying to get a pretend audience when we know our hottest audience is somebody who's bought from us before.”

Jasmine Star · 07:32

“I do not want to be popular. I want to be profitable.”

Jasmine Star · 08:05
#client-retention#referrals#profitability#local-business
Hot Take16:28

Salon Growth Requires the Team to Help Create Content

Star argues that a salon owner seeking more clients must treat content creation as part of the team's work, even when it feels inconvenient or silly. The owner should identify what the dream customer wants to see and explicitly enlist stylists in producing it.

  • The owner must actively direct content production.
  • Staff participation can support both their bookings and the salon's growth.
  • Entertaining behind-the-scenes content may work despite feeling silly.
  • The willingness to tolerate inconvenience reflects the team's appetite for growth.

“you as you build your offer, as you build your tribe, you have to become a content creator and does that annoy you? Probably.”

Jasmine Star · 16:47

“How hungry are you for it?”

Jasmine Star · 17:33
#content-creation#teamwork#salon-marketing#customer-acquisition

Explainer· 1

Explainer12:38

Recruit Stylists by Making Your Team Culture Visible

To attract employees while still serving clients, salon owners can embed workplace culture in ordinary service content. Highlighting team members, personal support, and day-to-day collaboration allows prospective recruits to see what working there would feel like.

  • Add team-culture context to client service posts.
  • Repurpose employees' posts with specific praise.
  • Show how the business supports staff during difficult moments.
  • Model the leadership experience prospective employees want.

“Highlight others.”

Jasmine Star · 13:44

“Be the boss you wish you had.”

Jasmine Star · 13:56
#recruiting#salon-culture#leadership#employer-brand

Q&A· 1

Q&A26:57

A Caption Can Diverge From the Photo, but Hashtags Need Relevance

Star says captions do not always need to describe the attached photograph. Hashtags, however, should relate to the caption, image, or a legitimate social conversation rather than being used merely because they are popular.

  • A personal story can accompany an unrelated portfolio image.
  • Hashtags should maintain contextual relevance.
  • Trending names should not be attached to unrelated content.
  • A timely cultural reference can work when the caption creates a genuine connection.

“No, the captain does not need to match the photo.”

Jasmine Star · 27:08

“Instagram has kind of cracked down that they do not want people using popular hashtags to insert their photo in a conversation that it does…”

Jasmine Star · 27:50
#captions#hashtags#instagram#relevance

Tool· 2

Tool03:10

A Ten-Minute DM Habit Can Keep a Growing Audience Close

Star protects audience relationships by making direct-message replies part of her daily workflow. She recommends brief, substantive responses, talk-to-text, and small scheduled windows rather than assuming engagement requires hours.

  • Build reply time into the daily workflow.
  • Use more than four words when a thoughtful response is warranted.
  • Talk-to-text can accelerate personal replies.
  • A ten-minute break or slightly earlier start can create consistent engagement capacity.

“I take time every single day built into my TAC, my workflow of when I respond, I think we can all do the same thing.”

Jasmine Star · 04:04

“It's like people just want to be, people just wants to be seen and you can enable your talk to text on your phone and…”

Jasmine Star · 06:01
#direct-messages#community#workflow#engagement
Tool17:49

Capture the Caption While the Emotion Is Fresh

Instead of forcing a caption from a scheduled photograph, Star captures ideas immediately after meaningful client conversations. A quick email or note preserves the emotional detail, and the creator can later pair that story with a suitable image.

  • Write the idea before choosing the photograph when inspiration arrives first.
  • Use email, Notes, or Evernote as a rapid capture inbox.
  • Preserve the exact emotional stakes of client interactions.
  • Personal truth can create a stronger caption than a generic description of the image.

“I love the idea of you writing captions ahead of time.”

Jasmine Star · 18:35

“The minute she leaves, all of that emotion is everything that needs to be online.”

Jasmine Star · 18:59
#caption-writing#idea-capture#storytelling#content-workflow

Takeaway· 1

Takeaway01:17

You Do Not Become Confident Before You Publish

Star argues that an authentic social voice is developed through action, not perfected in private before publishing. Repeatedly writing captions and appearing publicly makes expression easier while posturing becomes increasingly easy for audiences to detect.

  • Confidence follows repetition.
  • Audiences can detect manufactured personas and artificial engagement.
  • Writing more captions is the practical response to difficulty writing captions.
  • Authenticity may repel customers who were never a suitable fit.

“But you don't get confident until you do it.”

Jasmine Star · 01:39

“Don't posture be you.”

Jasmine Star · 02:11
#authenticity#confidence#personal-brand#practice