Why Correct Feedback Can Still Be Wrong When Delivered Publicly
Parr argues that public criticism can humiliate the recipient and trigger an avoidable fight even when the substance is accurate. He can ignore comments about appearance or style more easily than attacks on family or integrity, which cross his personal line.
- Public embarrassment makes defensiveness more likely
- Sensitive negative feedback is better delivered privately
- Parr tries not to react impulsively to online criticism
- Attacks on family or integrity trigger a stronger response than insults about competence
“don't react. Don't react.”
“you can't give feedback negatively in public otherwise it's just bad for the recipient.”